Pre-Session Strategy Call
We kicked off the project with a strategic alignment session with key stakeholders to clarify organisational priorities, identify challenges on the floor, and co-design outcomes for the workshop experience.
Hospitality
Hospitality Leadership Experience
Elevating Team Culture in Hospitality – A Two-Day Leadership Experience
In the hospitality sector, culture isn't a buzzword—it's the invisible system driving team behaviour, customer experience, and long-term retention. Our client was looking to strengthen leadership capability across multiple departments to support a more consistent, empowered, and performance-driven team culture. They needed a high-impact, on-site training experience that would equip their leaders to lead with intention, raise team standards, and connect employee experience (EX) directly to customer outcomes (CX).
The Solution: On-Site Leadership Experience
Imagine8 was engaged to design and deliver a tailored two-day in-person leadership development experience. The focus was on helping leaders at all levels build alignment, increase cultural ownership, and shift how they show up day-to-day to drive performance.
Leadership Experience – Day 1
Delivered to the first leadership group, this session focused on building personal responsibility for team culture.
- Building personal responsibility for team culture
- Understanding how EX directly influences CX in hospitality
- Strengthening communication, feedback, and accountability
- Connecting personal leadership habits to team performance
- Scenario-based coaching, culture mapping, and reflection tools
Leadership Experience – Day 2
Delivered to a second leadership cohort to ensure consistent exposure across teams. While the flow and outcomes remained aligned, discussions were tailored to the specific experiences, dynamics, and leadership levels of the group.
- High-engagement facilitation with team breakout work
- Custom frameworks to support behaviour change
- Real-world examples and applications for hospitality settings
- Takeaway tools to support implementation after the session
Post-Session Wrap-Up
Following the workshops, we facilitated a leadership debrief.
- Share insights, observations, and patterns across both cohorts
- Identify early culture levers and blockers
- Recommend next steps to sustain and scale performance shifts
The Takeaway
Great culture doesn't happen by accident. It happens when leaders are given the tools, the language, and the permission to lead differently. This experience gave them exactly that.
Key Outcomes
Leaders walked away with a clear sense of ownership and clarity around their impact on team culture
Teams developed a shared language and set of expectations around leadership and performance
The leadership group identified practical shifts to apply immediately—both individually and operationally
A culture transformation roadmap was created for longer-term roll-out
“This experience gave our team the reset they needed. The clarity, the energy, the practical tools—we saw the shift immediately.”
Ready to Get Started?
Let's talk about how we can help you build training that sticks, systems that scale, and leaders who inspire.